Last Updated August 13, 2026
At NEO WAVE ACADEMY, we take the privacy and security of our clients very seriously.
These terms and conditions ("Terms") govern your access to and use of the website, products, and services provided by neo-wave.cloud, an online educational school operated by NEO WAVE ACADEMY. By accessing or using our website, products, or services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our website, products, or services.
1. Intellectual Property
All content on our website, including text, graphics, logos, images, audio clips, data, and software, is the property of NEO WAVE ACADEMY and is protected by copyright, trademark, and other intellectual property laws. You may not use, copy, reproduce, distribute, transmit, or display any of our content without our prior written consent.
We reserve the right to modify, delete, or update any content on our website without prior notice.
2. Information Collection
We collect private and secure personal information from you when you visit our website and make a purchase.
This may include your name, email address, phone number, shipping and billing address, payment information, and other information necessary to process your order.
We do not sell your information and do not share it with third parties for marketing or promotional purposes. Please refer to our Privacy Policy for full details.
We also automatically collect certain information about your visit, such as your IP address, browser type, and device information, which we use to improve our website and personalize your learning experience.
3. Data Security
We take the security of your personal information seriously and use modern, industry-standard data protection measures. We use SSL/TLS encryption to secure your payment information through secure payment channels, and store your personal information on secured servers compliant with EU data protection standards.
4. Use of Services
Our website provides educational courses, products, and information intended for personal, non-commercial use only. You agree to use our services for lawful purposes and not to violate any applicable laws or regulations.
You are responsible for maintaining the confidentiality of your login information and for all activities that occur under your account. You agree to notify us immediately if you become aware of any unauthorized use of your account or password.
We reserve the right to suspend or terminate your access to our website and services at any time, with or without prior notice, where we reasonably believe these Terms have been violated.
5. Cookies
We use strictly necessary cookies to support your browsing experience and analyze non-personal usage of our website. You can disable non-essential cookies in your browser settings, but this may limit certain website functions.
We also use cookies for our online learning management system in order to keep users safely and securely connected while using our platform.
6. Email Communication
We may communicate with you via email and similar technology for any purpose relating to our Academy Platform, products, and any services or software provided by NEO WAVE ACADEMY.
You may unsubscribe at any time by following the instructions in any email received from us, or by writing an opt-out request to support@neo-wave.cloud.
7. Children's Privacy
Our website offers educational courses and content suitable for learners of all ages, reviewed by our staff to ensure high-quality, age-appropriate material that enhances critical thinking and creativity.
Where a user is under the age of 16, verifiable parental or guardian consent is required prior to the collection of any personal data, in accordance with GDPR Article 8. Parents and guardians may contact support@neo-wave.cloud at any time to review, amend, or request deletion of a minor's data.
8. Payment, Refunds, and Right of Withdrawal
We offer paid courses, products, and services on our website, priced according to the type and length of the course, product, or service. Payment is due in full at the time of purchase.
In accordance with EU consumer protection law, consumers ordering digital content or services online may have a 14-day right of withdrawal from the date of purchase, unless the digital content/service has already been fully performed with the consumer's prior express consent and acknowledgment that the right of withdrawal is lost upon commencement. Refunds do not apply to courses, products, or services that have already been completed, delivered, or fully accessed.
Any dispute regarding an order may also be submitted to the EU Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr.
9. Limitation of Liability and Indemnification
Our website, products, and services are provided "as is" and "as available," without warranties of any kind, express or implied, including but not limited to completeness, accuracy, reliability, suitability, or availability. To the fullest extent permitted by applicable law, NEO WAVE ACADEMY shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, our website, products, or services.
You agree to indemnify and hold harmless NEO WAVE ACADEMY, its staff, and affiliates from any claims, damages, liabilities, and expenses (including legal fees) arising out of your misuse of our website, products, or services, or your violation of these Terms.
Nothing in these Terms shall exclude or limit liability that cannot be excluded or limited under applicable EU or national law.
NEO WAVE ACADEMY reserves the right to edit, modify, and change this Agreement at any time.
We shall notify our users of material changes through electronic mail.
10. Force Majeure
NEO WAVE ACADEMY shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to natural disasters, internet or infrastructure outages, acts of government, labor disputes, or other force majeure events.
11. Modification of Terms
We reserve the right to modify these Terms at any time. Material changes will be communicated via email or a prominent website notice where feasible. Your continued use of our website, products, or services after any changes to these Terms indicates your acceptance of the modified Terms.
12. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the European Union and the member state in which NEO WAVE ACADEMY is registered, without giving effect to any principles of conflicts of law. Any dispute not resolved informally may be submitted to the competent courts of that jurisdiction, without prejudice to any mandatory consumer protection rights available to you in your country of residence.
13. Termination
We may suspend or terminate these Terms and your access to our website, products, or services at any time, with or without prior notice, where we reasonably believe these Terms have been violated. Upon termination, you must immediately stop using our website, products, and services.
Sections relating to Intellectual Property, Limitation of Liability, Indemnification, and Governing Law shall survive termination of these Terms.
14. Severability & Entire Agreement
If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
These Terms, together with our Privacy Policy and GDPR Compliance Statement, constitute the entire agreement between you and NEO WAVE ACADEMY regarding your use of our website, products, and services.
If you have any questions about these Terms, please contact us at support@neo-wave.cloud.
