1. Introduction & Data Controller
NEO WAVE ACADEMY ("we", "us", "our") is committed to protecting the personal data of our users in full compliance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and applicable national data protection laws.
Data Controller: NEO WAVE ACADEMY, operating at neo-wave.cloud. For all data protection inquiries, contact us at support@neo-wave.cloud.
We confirm that NEO WAVE ACADEMY does not sell, rent, or trade personal data, and does not share personal data with any third party for marketing, advertising, or profiling purposes. No third-party processors act on personal data collected through this website.
2. Data We Collect
We collect only the minimum personal data necessary to provide our services:
Email address
Physical address for product delivery
Phone number
3. Legal Basis and Use of Your Data
We process your data under the following legal bases (GDPR Art. 6): performance of a contract (order fulfillment), legitimate interest (internal record keeping and platform security), and consent (where explicitly given, e.g. optional communications).
We use your data exclusively for:
Communicating with you regarding your inquiries.
Delivering products you purchase from us.
Internal record keeping.
We guarantee that we do not use your data for advertising purposes and do not share your data with any third-party for promotional activities.
4. Children's Data and Parental Consent
Where our educational content or services are used by a minor under the age of 16, processing of that minor's personal data is only lawful where consent is given, or authorized, by the holder of parental responsibility, in accordance with GDPR Article 8. Parents/guardians may contact us at any time to review, amend, or delete a minor's data.
5. International Data Transfers
NEO WAVE ACADEMY does not transfer personal data outside of the European Economic Area (EEA). Should this change in the future, any such transfer will only occur under an adequacy decision or appropriate safeguards recognized under GDPR Chapter V, and this policy will be updated accordingly in advance.
6. Your Rights Under GDPR
As per the European Union's General Data Protection Regulation (GDPR), you have:
The right to request access to your personal data.
The right to request correction or deletion of your personal data.
The right to object to our use of your personal data.
The right to request a copy of the information we hold about you.
The right to data portability.
The right to withdraw any consent you've given.
7. Right to Lodge a Complaint
If you believe your data protection rights have been violated, you have the right to lodge a complaint with your national data protection supervisory authority within the European Economic Area, in addition to any other administrative or judicial remedy.
8. Data Protection Measures
Your data's security is our priority. We employ industry-standard security measures, including HTTPS encryption and secure hosting, to protect against unauthorized access, alteration, disclosure, or destruction of your personal data.
9. Contact Us for GDPR-related Requests
For any GDPR-related queries or to exercise your rights under the GDPR, please contact us at support@neo-wave.cloud.
Thank you for trusting NEO WAVE ACADEMY. We are dedicated to maintaining the privacy and protection of your personal data and ensuring transparent, concise, and proactive communication with our users.
