Data Controller: NEO WAVE ACADEMY, operator of neo-wave.cloud. Contact: support@neo-wave.cloud.
1. Information We Collect
1.1 Personal Information
We collect the following information you provide directly to us:
• Name, email address, phone number, and delivery address (for shipping products or communicating with you).
• Account details like username and password (for account management purposes).
• Payment details for processing transactions securely (we do not store payment information; transactions are processed through secure third-party payment gateways solely for payment execution, not marketing).
1.2 Usage Information
We collect non-intrusive information to improve your experience:
• Pages you visit and actions you perform within the NEO WAVE ACADEMY platform.
• Time spent on courses, quiz results, and course progress (for educational purposes).
• Basic interaction data like session activity to improve platform functionality.
1.3 Cookies
We use minimal, strictly necessary cookies for:
• Maintaining session activity.
• Storing preferences and login states.
All cookies used are secure, essential to platform operation, and none are shared with third parties or used for marketing purposes.
1.4 Children's Data
Where a user is under 16 years of age, we require verifiable parental or guardian consent prior to collecting any personal data, in accordance with GDPR Article 8. Parents/guardians may request access, correction, or deletion of a minor's data at any time.
2. How We Use Your Information
We use the collected information to:
• Provide and improve our services.
• Fulfill orders and deliver products you purchase.
• Manage your account and respond to support requests.
• Track course progress and provide an enriching learning experience.
• Ensure secure user sessions through cookies.
We do not use your data for advertising, marketing, or promotional purposes, and we do not sell or share your data with any third party.
3. Data Security
We take security seriously. Here's how we protect your data:
• HTTPS Encryption: All connections to the NEO WAVE ACADEMY platform are encrypted using HTTPS to ensure secure communication.
• Secure Hosting: Your data is hosted on secure servers with up-to-date security protocols.
• Internal Use Guarantee: Your data is only used for the purposes outlined in this Privacy Policy and is never sold, rented, or shared with third parties for promotional purposes.
4. Data Retention
We retain your personal data only as long as necessary for:
• Providing the services you request.
• Legal or accounting obligations.
You may request deletion of your data at any time (see Section 7).
5. Third-Party Services
NEO WAVE ACADEMY does not share your data with third-party services for advertising, analytics, or any other purpose, and does not sell your data under any circumstances.
Certain third-party tools are used strictly internally (e.g. payment execution, secure hosting infrastructure); they do not access, retain, or independently process your personal data for their own purposes. These tools operate entirely under our control and instructions.
6. Your Rights
You have the following rights regarding your personal data:
• Access: You can request details of the personal data we hold about you.
• Correction: You can ask us to update or correct inaccurate or incomplete information.
• Deletion: You can request the deletion of all your personal data via our DeleteMe Page.
• Restriction: You can restrict how we process your data in certain situations.
• Portability: You can request a copy of your personal data in a structured, machine-readable format.
• Withdraw Consent: You can withdraw your consent for data processing at any time.
• Lodge a Complaint: You may lodge a complaint with your national data protection supervisory authority if you believe your rights have been violated.
7. GDPR, International Transfers, and Global Compliance
We are committed to complying with all applicable data protection laws, including:
• The General Data Protection Regulation (GDPR) for users in the European Union.
• Other global privacy regulations, including those required for our NWA APP by Apple's App Store and Google Play. Our NWA App complies with their requirements.
NEO WAVE ACADEMY does not transfer personal data outside of the European Economic Area (EEA). Should this become necessary in the future, transfers will only take place under an adequacy decision or appropriate safeguards under GDPR Chapter V.
All data is processed transparently and securely. Users have full control over their data, including the ability to delete it permanently upon request.
8. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services or applicable regulations. When we make changes, we will post the updated version on our website with the latest revision date and, where changes are material, notify users via email in advance.
Please review this Privacy Policy periodically to stay informed about how we protect your privacy.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: support@neo-wave.cloud
We are committed to addressing your concerns promptly and transparently.
Thank you for trusting NEO WAVE ACADEMY.
We are committed to providing a secure and enriching learning environment for our global community.
