Last Updated: November 25, 2024

    1. Information We Collect

1.1 Personal Information

We collect the following information you provide directly to us:
    • Name, email address, phone number, and delivery address (for shipping products or communicating with you).
    • Account details like username and password (for account management purposes).
    • Payment details for processing transactions securely (we do not store payment information, the transactions are processed through secure third-party payment gateways).

1.2 Usage Information

We collect non-intrusive information to improve your experience:
    • Pages you visit and actions you perform within the NEO WAVE ACADEMY platform.
    • Time spent on courses, quiz results, and course progress (for educational purposes).
    • Basic interaction data like session activity to improve platform functionality.

1.3 Cookies

We use minimal cookies for:
    • Maintaining session activity.
    • Storing preferences and login states.

All cookies used are secure, and none are shared with third parties or used for marketing purposes.

    2. How We Use Your Information

We use the collected information to:
    • Provide and improve our services.
    • Fulfill orders and deliver products you purchase.
    • Manage your account and respond to support requests.
    • Track course progress and provide an enriching learning experience.
    • Ensure secure user sessions through cookies.

We do not use your data for advertising, marketing, or promotional purposes.

    3. Data Security

We take security seriously. Here’s how we protect your data:
    • HTTPS Encryption: All connections to NEO WAVE ACADEMY platform are encrypted using HTTPS to ensure secure communication.
    • Secure Hosting: Your data is hosted on secure servers with up-to-date security protocols.
    • Internal Use Guarantee: Your data is only used for the purposes outlined in this Privacy Policy and is never sold, rented, or shared with third parties for promotional purposes.

    4. Data Retention

We retain your personal data only as long as necessary for:
    • Providing the services you request.
    • Legal or accounting obligations.

You may request deletion of your data at any time (see Section 7).

    5. Third-Party Services

NEO WAVE ACADEMY does not share your data with third-party services for advertising, analytics, or any other purpose.

Certain third-party tools are used internally only, they do not access or process your personal data. These tools are solely for enhancing the functionality of the platform and operate entirely under our control.

    6. Your Rights

You have the following rights regarding your personal data:
    • Access: You can request details of the personal data we hold about you.
    • Correction: You can ask us to update or correct inaccurate or incomplete information.
    • Deletion: You can request the deletion of all your personal data via our DeleteMe Page.
    • Restriction: You can restrict how we process your data in certain situations.
    • Portability: You can request a copy of your personal data in a structured, machine-readable format.
    • Withdraw Consent: You can withdraw your consent for data processing at any time.

    7. GDPR and Global Compliance

We are committed to complying with all applicable data protection laws, including:
    • The General Data Protection Regulation (GDPR) for users in the European Union.
    • Other global privacy regulations, including those required for our NWA APP from Apple for App Store and Google for Android. Our NWA App complies with their requirements.

All data is processed transparently and securely. Users have full control over their data, including the ability to delete it permanently upon request.

    8. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services or applicable regulations. When we make changes, we will post the updated version on our website with the latest revision date.

Please review this Privacy Policy periodically to stay informed about how we protect your privacy.

    9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
    Email: support@neo-wave.cloud

We are committed to addressing your concerns promptly and transparently.


Thank you for trusting NEO WAVE ACADEMY.

We are committed to providing a secure and enriching learning environment for our global community.