Terms of Service

Terms and Services

Last Updated September 10, 2023

At NEO WAVE ACADEMY, we take the privacy and security of our clients very seriously.
These terms and conditions (“Terms”) govern your access to and use of the website, products, and services provided by neo-wave.eu, an online educational school. By accessing or using our website, products, or services, you agree to be bound by these Terms.

1. Intellectual Property

All content on our website, including text, graphics, logos, images, audio clips, data, and software, is the property of NEO WAVE ACADEMY and is protected by copyright, trademark, and other intellectual property laws. You may not use, copy, reproduce, distribute, transmit, or display any of our content without our prior written consent.

We reserve the right to modify, delete, or update any content on our website without prior notice.

2. Information Collection

We collect private and secure personal information from you when you visit our website and make a purchase.

This may include your name, email address, phone number, shipping and billing address, payment information, and other information necessary to process your order.
Rest assured that we only use this information for internal purposes and do not share it with other parties.

We also automatically collect certain information about your visit, such as your IP address, browser type, and device information, which we use to improve our website and personalize your learning experience.

3. Data Security

We take the security of your personal information seriously and use modern and highly secure data protection measures to protect it. We use SSL new modern encryption to secure your payment information and highly secured payment channels and store your personal information on secured servers by modern standards and EU compliant.

4. Use of Services

Our website provides educational courses and information that are intended for personal, non-commercial use only. You agree to use our services for lawful purposes and not to violate any applicable laws or regulations.

You are responsible for maintaining the confidentiality of your login information and for all activities that occur under your account. You agree to notify us immediately if you become aware of any unauthorized use of your account or password.

We reserve the right to terminate your access to our website and services at any time without prior notice.

5. Cookies

We use cookies to personalize your shopping experience and analyze how you use our website. You can disable cookies in your browser settings, but this may limit your ability to use our website and make purchases.
We also use cookies for our online learning management system in order to keep the users safely connected in order to provide them a better experience using our app.

6. Email Communication

We may communicate with you via email and any similar technology for any purpose relating to our Academy Platform and other products and any services or software which may in the future be provided by NEO WAVE.
We provide the users with the ability to unsubscribe at any time following the instructions contained in any email received from NEO WAVE ACADEMY or by writing an opt-out request at support@neowaveacademy.eu.

7. Children’s Privacy

Our website is intended for children of all ages, as it offers educational courses and information, which is highly reviewed by our staff with one goal in mind: High-Quality content to enhance their learning abilities and spark their creativity and critical thinking. We guide the children to a better future and the scientific way of thinking.

Knowledge is everything.

8. Payment and Refunds

We offer paid courses and services on our website, which are priced according to the type and length of the course or service. Payment is due in full at the time of purchase.

We do not offer refunds for courses or services that have been completed or partially completed. Refunds may be available for courses or services that have not yet started or have been cancelled by us.

9. Limitation of Liability

We make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of our website, products, or services. We are not responsible for any damages or losses resulting from your use of our website, products, or services.

In no event shall NEO WAVE ACADEMY be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of our website, products, or services.

NEO WAVE reserves the right to edit, modify, and change this Agreement at any time.
We shall let our users know of these changes through electronic mail.

10. Modification of Terms

We reserve the right to modify these Terms at any time without prior notice. Your continued use of our website, products, or services after any changes to these Terms indicates your acceptance of the modified Terms.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the European Union without giving effect to any principles of conflicts of law.

12. Termination

We may terminate these Terms and your access to our website, products, or services at any time without prior notice. Upon termination, you must immediately stop using our website, products, and services.

If you have any questions about these Terms or our website, please contact us at support@neowaveacademy.eu

Privacy Policy

Last Updated: October 6, 2023

1. Introduction

Welcome to NEO WAVE ACADEMY, a premier destination for online courses, STEM DIY toys, and holistic educational content.

We provide Elite Education for Everyone.

We respect the privacy of our users, and we are committed to safeguarding your personal information.

This Privacy Policy is designed to inform you about how we collect, use, safeguard, and disclose the information we gather from you when you use our services.

2. Data We Collect

2.1. Personal Data: Information such as your name, email address, phone number, billing address, and other relevant details you provide when registering, purchasing, or interacting with our services.

2.2. Course Data: Information related to your progress, quiz results, and assignments related to our online courses.

2.3. Usage Data: Information about how you use our website, which courses you view, time spent, and other behavioral metrics. 

3. How We Use Your Data

Your data is solely used for:
Delivering and improving our services.
Processing transactions.
Responding to inquiries or support requests.
Sending updates, promotional materials, or relevant notifications.
Internal research and statistical analysis. 

NEO WAVE Guarantees that we won’t share any data you will provide to us.

4. How We Protect Your Data

4.1. Data Security: We use secured media, secure connections (https/SSL), and advanced security measures to ensure your data is not accessed, disclosed, altered, or destroyed by unauthorized parties.

4.2. Internal Use Guarantee: We guarantee that all of your data will be used internally and exclusively during the collaboration between you and NEO WAVE ACADEMY.
We do not sell, rent, or share your information with third-party entities for their promotional purposes.

4.3. Data Retention: We only retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including legal, accounting, or reporting requirements. 

5. Third-party Services

While we do not share your personal data with third parties for promotional purposes, we may employ third-party companies to facilitate our services, provide services on our behalf, or assist us in analyzing our service’s usage.
These third parties only have access to your personal data to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

6. Your Rights

You have the right to:

Access the personal data we hold about you.
Request correction of any inaccurate data we hold about you.
Request deletion of your personal data.
Object to the processing of your data.
Request a data export of your personal data.
Withdraw any consent you’ve previously given us. 

7. Changes to This Policy

From time to time, we may update our Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons.
Updated versions will be posted on our website, and the date of the latest revision will be stated at the beginning of the policy.

8. Contacting Us

If you have any questions about this Privacy Policy or our data practices, please contact:

support@neowaveacademy.eu

Thank you for trusting NEO WAVE ACADEMY.
We are committed to providing a secure and enriching learning environment for our global community.